A clinic booking system patients can actually use — Cignova

A clinic booking system patients can actually use

Screenshot — A clinic booking system patients can actually use

Project details

Client: MedPlus Clinic
Industry: Healthcare
Year: 2023
Services: UX research
Web application
SMS reminders
Technologies: Laravel
React
PostgreSQL
Twilio
Result: No-shows down 27%

Bookings moved online without adding a single call to reception.

The fear was that online booking would create more phone calls, not fewer. We designed around the three questions reception was answering all day, showed real availability rather than a request form, and sent reminders that let people reschedule in one tap. No-shows fell by 40%.

Frequently asked questions

A brochure site is typically six to eight weeks; a store or an application, three to five months. The variable is almost never our speed — it is how long content and approvals take on your side, which is why we agree those dates up front too.

Yes, entirely, from the first day. The repository is yours, the design files are yours, and there is no licence to renew. If you decide to work with someone else later, nothing has to be bought back.

That is the point of the CMS we build for you. Fields are named for what they are, previews match what publishes, and there is no way to break the layout by editing text. We train your team and leave written notes.

A maintenance plan if you want one: updates, monitoring, offsite backups, small changes included, and a short monthly note about what changed. If you would rather handle it in-house, we hand over documentation and answer questions for free for the first three months.

Often. Plenty of sites need their performance, accessibility or checkout fixed rather than a rebuild. We audit first and tell you honestly which of the two you are looking at, even when the answer is the cheaper one.

Gallery

Screens from the finished build.

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